This document describes how the ArrowClearway team treats information connected with the puzzle game ArrowClearway. It is written for players, and it avoids legal shorthand wherever plain wording will do.

Installing or opening ArrowClearway means you have had the opportunity to read this document and understand the practices set out below.

Playing Without an Account

ArrowClearway is built so that a puzzle can be started immediately. No registration form is presented, no username is requested, and no sign-in is required to reach any stage of the game.

Because of that design, we hold no name, no postal address, no telephone number, and no social profile belonging to you.

What the Game Keeps While You Play

Progress has to be remembered somewhere, so the app maintains a record of the state of your puzzles. That record covers:

• Which stages have been cleared and which remain locked
• Star ratings, move counts, and completion times
• Hints, boosters, or coins currently held
• Volume, vibration, and other switches you have set
• The moment of your most recent session

Most of this material lives inside the app on your handset. Where a backup or restore feature is offered, the same record may be copied to storage operated by us or by the platform you installed from.

Signals Read From the Handset

Handsets differ widely in screen shape, memory, and processing power. To render the board correctly and to keep frame rates stable, the app reads a limited set of technical signals: the model and manufacturer of the device, the operating system release, the build number of ArrowClearway itself, the display resolution, the interface language, and the coarse region reported by the system.

These signals describe equipment rather than a person, and we do not combine them into a profile of you.

Fault Reports

Should ArrowClearway freeze or shut down unexpectedly, a fault report may be assembled. Such a report normally contains the moment of failure, the routine that was executing, the memory state at that point, and the technical signals listed above. Fault reports are examined to correct defects and are not used for any promotional purpose.

Correspondence You Start

Nothing obliges you to write to us. If you choose to, whatever appears in your message reaches us: the return address you write from, your account on the marketplace where relevant, the description of the trouble, and any screenshot you attach. We keep the exchange only for as long as it takes to settle the matter and to check that our answer worked.

Purposes We Rely On

Every purpose we act on is listed here:

• Restoring your board exactly as you left it
• Distributing the content you unlocked or purchased
• Correcting defects and preventing repeat failures
• Judging whether a stage is too punishing and adjusting it
• Confirming that a payment succeeded
• Stopping tampering with scores or currency
• Replying to correspondence you begin

We do not sell information about players, and we do not trade it with data brokers.

Companies Working Alongside Us

A small studio cannot host, distribute, and instrument a game entirely on its own. Where an outside company performs part of that work — statistics on stage completion, monitoring for faults, advertisement delivery, or distribution through a marketplace — the company receives only what its function requires, is bound to act on our instructions, and is governed by its own published notice.

Optional Purchases

Extra hints and cosmetic packs may be offered inside ArrowClearway. Every such purchase is completed by the marketplace that supplied the app. Card numbers, wallet balances, and billing addresses are handled there and never pass through us. What reaches us is a confirmation that a specific item was bought, so the item can be delivered and so a refund request can be checked.

Protection

Transfers between the app and our systems travel over encrypted connections. Access to stored records is limited to the people who need it to run the game. Nothing connected to a public network is invulnerable, so we describe these measures as reasonable rather than absolute.

Retention Periods

Progress records are held while the game is installed and for a limited grace period afterwards, so that a reinstall does not wipe your work. Fault reports are discarded once the underlying defect is fixed. Purchase confirmations are held for the period accounting rules require. Correspondence is discarded after the matter closes.

Players Under Thirteen

ArrowClearway is written for a general audience and is not aimed at children under thirteen. We do not knowingly gather personal information from a child of that age. A parent or guardian who suspects otherwise may write to us through the official support route, and the material will be removed once identified.

What You Can Ask For

Local law may entitle you to see what is held, to have an error corrected, to have material erased, or to object to a particular use. Requests are handled through the official support route. Because ArrowClearway does not know who you are, we may ask for the device identifier shown in the settings panel so that the correct record can be located. Material we must keep for tax, security, or fraud reasons stays with us even after a request.

Revisions

This document is revised when the game changes, when a supplier changes, or when the law changes. The version published through our official channels is the one in force. Reading it again after a substantial update is a sensible habit.

Getting in Touch

Questions about anything written above should go to the ArrowClearway support team through the official support channels published with the game.